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Made in Scotland since 1866

Delivery & Returns


Delivery

We aim to dispatch orders within 2 working days. Orders are shipped on weekdays (Monday – Friday) only, not including bank holidays or any other holiday periods specified by us. Any orders required for same day dispatch must be received before 12 noon.

 

We are currently offering FREE SHIPPING WORLDWIDE, please note customers are responsible for payment of any local customs charges/duties in the delivery country. 



Our standard UK delivery charge is £6.99 and we aim to deliver all mainland UK orders within 3 working days. Deliveries to Northern Ireland and more remote areas such as the Scottish Highlands & Islands may take slightly longer.

Standard delivery charges and approximate delivery times for orders shipped outside the UK are listed below. Exact delivery times will vary depending on the location and country of the delivery address.

Europe:
£16.99
3-7 Working days

Rest of the World:
£24.99
7-10 working days

The above timescales are only a guide and sometimes during busy periods or bank holidays, deliveries may take longer.

This does not apply to personalised/monogrammed items which will take longer.

All our orders are despatched on a courier service which will require the goods to be signed for, so you may prefer to specify a business address when ordering, but please note that we are unable to change the delivery address once an order has been placed. A card will be left by the courier to re-arrange delivery should there be no-one home.

Please note, we are unable to deliver to PO boxes.

Please be aware that customers are responsible for payment of any local customs charges/duties in the delivery country.

Although we endeavour to deliver your order within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control (e.g. extreme weather conditions). We will do our utmost to inform you of any unexpected delays.

Please find more detailed information in our terms and conditions.


Returns

If, for any reason, you are not entirely satisfied with your Begg & Co product you can return it to us within 14 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached.

To return your order you must notify us in writing at customerservice@beggandcompany.com within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation you can return the goods to us.

Goods are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed. Begg & Co are not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.

On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us, providing they are found to be in a saleable condition.

Postage on returns, refunds and exchanges will not be refunded unless the item is defective.

Personalised/monogrammed items are non-refundable.

Begg & Co reserve the right to refuse any goods returned outside the time limit stated.

If you have any problems with your purchase, we would be happy to help. Please email us at customerservice@beggandcompany.com

Nothing within these terms and conditions affects your statutory rights.

Please find more detailed information in our terms and conditions.